It's Not About AI: The Book
It's Not about AI: A Complete Guide to ServiceNow Agentic AI Implementation https://www.amazon.com/dp/B0GX2WHLW3?spcref=PUBLISHED_PREORDER_LIVE
Book Description
"It's Not About AI" by Alan L. Paris reveals why 60-70% of enterprise AI initiatives fail—and it's rarely the technology. This comprehensive guide to implementing ServiceNow Agentic AI demonstrates that success depends on fourteen critical dimensions beyond technology: organizational structure, change management, use case development, training, communication, data governance, integration architecture, ethics, vendor management, measurement, financial planning, legal compliance, cultural transformation, and sustainability. Through real-world stories and practical frameworks, this book provides the roadmap organizations need to transform agentic AI from expensive experiments into sustainable competitive advantage. The technology is the easy part. Everything else determines success or failure.
Book Summary
The Core Premise:
When organizations implement ServiceNow Agentic AI, the technology typically works. ServiceNow provides robust, enterprise-grade agentic capabilities that can automate routine work, orchestrate complex workflows, and deliver significant operational improvements. Yet 60-70% of enterprise AI initiatives fail to scale beyond pilots, and many that do scale deliver only a fraction of projected value.
The reason is stark: successful agentic AI implementation isn't fundamentally a technology challenge—it's an organizational transformation challenge. The technology is the easy part. The hard part is everything else: how you organize, how you prepare your data, how you train your people, how you manage change, how you govern responsibly, and how you measure rigorously.
"It's Not About AI" provides a comprehensive framework across fourteen critical dimensions that determine whether ServiceNow Agentic AI investments generate returns or become expensive lessons.